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Shipment and Delivery
Shipping & Delivery Policy
All items on pagnbe are made-to-order. Each product is crafted specifically for you upon order placement, ensuring exceptional quality through meticulous, one-by-one production.
We partner with global artists and manufacturers to bring you unique, high-value products. While this international collaboration enables competitive pricing, it may impact delivery timelines—we appreciate your understanding as we prioritize quality craftsmanship.
Shipping Carriers
We work with trusted logistics partners to ensure reliable delivery, including:
- USPS
- FedEx
- DHL
- UPS
- EMS
- Local postal services (varies by region)
Shipping & Handling (United States)
Key Timeframes
Important Notes
- The above timelines apply to standard shipping for U.S. orders. Most orders are processed within the estimated window, though some items may require additional handling time due to customization complexity.
- Delivery time = Handling time + Transit time (excludes weekends and holidays).
- Our order processing hours are 9:00 AM – 6:00 PM PT (Monday–Friday). If you need your order by a specific date, please contact us in advance to confirm availability—we will do our best to accommodate rush requests where possible.
Incorrect or Updated Shipping Address
- Please double-check your shipping address at checkout. pagnbe is not liable for orders delivered to incorrect addresses provided by the customer.
- If you request the carrier to forward/redirect your parcel after it has left our warehouse, pagnbe cannot be held responsible for lost, stolen, or damaged items resulting from this change.
Need Assistance?
Customer satisfaction is our top priority. For shipping-related questions, updates, or special requests, please contact us at [email protected] (corrected email format for reliability).
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